Patient Referral Process
- Reach out.
- Gather information and assess.
- Make a plan.
- And take their next step.
At Veritas Collaborative, we envision a world in which all persons with eating disorders, their families, and their communities have access to best-practice care and hold hope for a cure. It is something we spend a lot of time thinking about, but we recognize it may not be something that you or your patient has a lot of experience with. We are here to partner with you and be your patient's guide on the journey to recovery. We know the way to lasting recovery.
We want to hear from you! Whether your patient is ready to begin treatment as soon as possible or you want to learn more about our programs, we're happy to talk through the details and possible next steps. Give us a call or complete the contact form below.
Help your Patient Find their Place
In order to assess if Veritas Collaborative is an appropriate fit for your patient, we need to collect some clinical and medical information. The more details we have, the better we can guide your patient along their recovery journey. Please take a moment to help your patient complete our Intake and Release of Information forms. If you prefer, you can have your patient gives us a call, and a member of our Intake & Admissions Team will help them complete the forms over the phone.
Insurance & Financials
Next, we will look into the details of your patient's insurance plan on their behalf and prepare an estimated financial projection for their review prior to admission. We believe in treating to outcome, irrespective of resource, and we will work diligently with your patient's insurance provider to help them understand the care your patient will need along the way.
We currently accept the following insurance plans: Aetna, Anthem/Blue Cross Blue Shield, Cigna, ComPsych, Magellan, Humana, Medcost, Kaiser Permanente, Multiplan, Magellan, Optum/United Healthcare, and Tricare. We also have experience working with Managed Medicaid. If you don't see your patient's carrier or have questions about insurance or coverage, please give us a call. We're here to help.
Day of Admission & Beyond
We understand that planning for an admission is challenging and the first day of treatment may seem scary to your patient, their family, and their community.
We're here to help ease that stress and make the admission day flow as smoothly as possible. Prior to admission, your patient's Intake Coordinator will provide them with a packing guide and an admission day agenda. They will also answer any questions they have about the admission process and our treatment programs. If they're not from the area, our team can also help find housing and other services for them themselves and their support community.
When they arrive on admission day, they will be greeted by an Intake Coordinator who will guide them through the process. After completing any necessary paperwork, they’ll have the opportunity to tour the facility (if medically appropriate) and briefly meet with each member of their multidisciplinary treatment team. Our goal is to provide them with a warm welcome and all of the information they need to begin the recovery process.
As they step down to lower levels of care along their journey to recovery, we recognize that it may be better for them and for those important to them if they were closer to home. For this reason, we offer a consistent treatment experience and the full continuum of care across our North Carolina, Virginia, and Georgia treatment areas. Transferring from one location to another that’s closer to home is a seamless experience—by design—and it helps position them for long-term success in recovery.
Additionally, and with their permission, we will keep you and their other outpatient treatment providers updated on their progress and, when the time comes, work with you to ensure that you have the resources you need to help your patient maintain recovery in their home environment. Our partnership with you begins when you reach out to a member of our team, but it does not end when your patient walks out our doors.
We understand the importance of collaboration with our referring providers, including ongoing communication during treatment and prior to discharge. In fact, Veritas created the Collaborative Care Protocol to ensure this happens.