Staff Spotlight, Lucie Jiru

Tell us about yourself!

My name is Lucie Jiru (she/her), MA, and I am a Utilization Reviewer (UR) for Accanto Health (the parent company of Veritas Collaborative and The Emily Program). I have been working for Accanto since January 2022.

What does a typical workday look like for you?

Since I am a remote worker, a typical day consists of logging in to my computer, going through my emails, and making sure I have all admitting patients on my calendar. I also verify that all patients who need a concurrent review are listed. URs, on average, complete anywhere between three to eight reviews per day. I spend most of my workday collecting clinical information about patients, identifying their progress and challenges, and ensuring I have all the data necessary to advocate for them when I communicate with insurance companies. I complete reviews, document all interactions, and communicate with clinical teams about outcomes. Every insurance provider is different, so every review is unique. 

What is something people might not know about the role of a Utilization Reviewer?

The Utilization Reviewer team relies heavily on patients’ clinical teams for documentation and input about a patient’s progress. Therefore, communication between these two departments is very important. We are one big team.

What three words would you use to describe our organization? 

Inclusive, progressive, and evolving.

If you could do another job just for a day, what would it be? 

I would be a tour guide in Sequoia National Forest or a photographer for National Geographic.

What do you like to do when you aren’t working? 

I love to hike and take nature photos, travel (I never pass up on a road trip), and do ballroom dancing a couple of times a week. In addition, in my free time, I function as a manager for a local musician here in Kentucky. I travel with the band to shows, take pictures and videos, assist with booking venues, and manage social media. I like to stay busy! 😊