In our “Voices of Veritas” series, we’re introducing you to some of the world’s most engaging thought leaders, compassionate caregivers, and science-minded multidisciplinary teams. They work together to fulfill the Veritas Collaborative vision of a world where all persons with eating disorders have access to best-practice care and hold hope for a cure.
In this month’s Voices of Veritas, we meet Emilee Rojas, practice manager for Veritas Collaborative’s Clinic in Charlotte, N.C. Emilee is a bundle of energy and takes pride in serving others through health care. From ensuring operations are functioning optimally to engaging with families in difficult circumstances, Emilee’s positive energy is contagious and her passion for intentional patient service is evident.
Emilee is no stranger to a lifestyle of service through health care. Her mother is a nurse, her sister a speech pathologist, and her brother a firefighter and paramedic. With a degree in health care management from Appalachian State University, Emilee intentionally pursued a non-clinical health care role to leverage her organized, goal-oriented work style while also interacting with patients.
“The thought of helping people is important to me,” she says. “I love interacting with families and being a friendly face to welcome them, answer questions, and ensure the office process works smoothly for them. We know treatment itself is not easy, so anything I can do to lighten their load or level set expectations can really make a difference in their experience.”
And she’s right. She is truly making a difference. A primary philosophy at Veritas is the idea that every employee has a role to play in advancing the standard of care for eating disorders treatment. Whether clinical staff or clerical, each person is vital to ensuring life-saving treatment takes place for those who need it.
“Patient care is number one at Veritas, and that makes all the difference,” says Rojas. Which is exactly why Emilee is excited to see the Charlotte location expand by more than 7,200-square-feet this June.
The Charlotte clinic, which currently provides level of care assessments and outpatient care, will soon add intensive outpatient and partial hospitalization services by providing multidisciplinary care for children, adolescents, and young adults up to age 24.
“We have conducted more than 70 interviews and hired 15 new team members in the past two weeks alone,” she shares. “While it’s been a busy season, we know these services are needed in our community and it’s exciting to be part of a team with the expertise and the passion to create positive outcomes for patients with eating disorders.”
While Emilee looks forward to working in the expanded space, she and the rest of the Charlotte team are most excited about seeing more patients recover from eating disorders.