COVID-19 Updates & Resources
Veritas Collaborative is explicitly dedicated to ensuring the safety of our patients, their families and communities of support, referring professionals, and our staff. We are continuously monitoring the situation surrounding COVID-19 (coronavirus) and understand the importance of providing timely communication and updates. Understanding the uncertainty and challenges faced by each of us, we have created this page to post updates and provide the resources needed to most effectively navigate treatment and recovery needs during the COVID-19 pandemic. Below you will find program updates, temporary visitation guidelines, telehealth service information, and resources for individuals, loved ones, and providers. We acknowledge that the COVID-19 pandemic creates additional stressors, but know that we are here to help.
Treatment Program Updates
While we understand the need for careful consideration of the impact of COVID-19, we further believe receiving the right level of eating disorders treatment, at the right time, is crucial for full recovery from this illness. Veritas Collaborative’s Hospitals and Centers are open and offering all levels of care including Inpatient, Residential, Partial Hospitalization, Intensive Outpatient, and Outpatient care.
Our Admissions Team is available 7 days a week to complete a level of care assessment to ensure that you or your loved one receive the care needed at this time.
Veritas’ multidisciplinary team of medical doctors, nurses, eating disorders specialists and clinicians, dietitians, and other healthcare providers are actively engaged in our steadfast commitment to providing the best-possible eating disorders treatment and medical care.
We have implemented numerous precautions and measures within our facilities to enhance the safety of patients and staff during this unusual time. The safety of you and your loved ones is a top priority for us. Additional precautions may be implemented at any time when deemed necessary for patient health and safety.
Precautions that Protect our Patients
- All staff members and visitors will be masked while in patient areas.
- All patients are required to have a negative COVID test prior to all inpatient and residential admissions.
- Outpatient, IOP, and PHP patients are required to wear medical/flat masks at all times, only to be removed when eating.
- Inpatient and Residential patients are not required to wear masks while they are in our facilities, as long as they test negative for COVID-19 upon admit. If patients leave the facility for outings, passes, etc. masks are required.
At the present time, recognizing the important role that loved ones play in the recovery of patients living with eating disorders, individual Veritas Collaborative facilities are beginning to resume visitation on a limited basis, adhering to guidelines that include masking and distancing.
- Residential and inpatient patients may have up to 2 visitors (parent/legal guardian, partner, sibling, etc.) visit during on-site visiting hours. Visitors will be screened upon arrival for the visitation.
- Visitors will be required to wear a well-fitting surgical flat mask while indoors, with the exception of inpatient facilities that have separate family dining room accommodations.
- If a visitor arrives without an appropriate mask, one will be provided for use while onsite. We are supporting virtual visits to continue to support patients and families through these exceptional times.
- All in-person visitation is subject to change at any time due to the nature of the ongoing COVID pandemic.
- In-person visitation schedules vary slightly at each facility, owing to individual and environmental differences. Virtual visitation remains in place as well. Specific details and schedules can be provided by each facility.
- Our Partial Hospitalization programming is offered virtually via telehealth.
- Our Intensive Outpatient programs are offered via telehealth.
- Our CARE Intensive Outpatient program for binge eating is currently offered exclusively via telehealth.
- Each of our facilities is working diligently to maintain safety as a top priority, and each has different variables related to space and schedules.
Our Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs are currently offered via telehealth, allowing individuals to access eating disorder care virtually. This removes barriers to care for those in remote areas and provides access to treatment for individuals needing additional support and structure during these uncertain times. In addition, we are now offering in-person Partial Hospitalization (PHP) at all locations. Our Patient Financial Services team will work with you to determine if your insurance provider covers these services.
The COVID-19 pandemic has brought new levels of uncertainty, loss, and challenges into our daily lives. Understanding the need and/or desire for additional support, we have created a broad range of online resources for individuals, families & communities of support, and treatment professionals.