COVID-19 Updates & Resources

Veritas Collaborative is explicitly dedicated to ensuring the safety of our patients, their families & communities of support, referring professionals, and our staff. We are continuously monitoring the situation surrounding COVID-19 (coronavirus) and understand the importance of providing timely communication and updates. Understanding the uncertainty and challenges faced by each of us, we have created this page to post updates and provide the resources needed to most effectively navigate treatment and recovery needs during the COVID-19 pandemic. Below you will find program updates, temporary visitation guidelines, telehealth service information, and resources for individuals, loved ones, and providers. We acknowledge that the COVID-19 pandemic creates additional stressors, but know that we are here to help.

Treatment Program Updates

While we understand the need for careful consideration of the impact of COVID-19, we further believe receiving the right level of eating disorders treatment, at the right time, is crucial for full recovery from this illness. Veritas Collaborative’s Hospitals and Centers are open and offering all levels of care including Inpatient, Residential, Partial Hospitalization, Intensive Outpatient, and Outpatient care.

Our Admissions Team is available 7-days a week to complete a level of care assessment to ensure that you or your loved one receive the care needed at this time.

Veritas’ multidisciplinary team of medical doctors, nurses, eating disorders specialists and clinicians, dietitians, and other healthcare providers are actively engaged in our steadfast commitment to providing the best-possible eating disorders treatment and medical care.

How will COVID-19 protocols at Veritas Collaborative be impacted by the CDC guidance changes issued on 5/13/2021?

The CDC issued guidance changing restrictions on mask-wearing and physical distancing for people who have been fully vaccinated. These changes are possible because vaccinations allow us to return to many activities safely. The CDC made clear that these recommendations do not apply to healthcare settings. For now, Veritas Collaborative will continue the safety protocols outlined below, including those related to masks, distancing, screening, testing, and hygiene. Like many healthcare providers, we will continue to evaluate the guidance and determine what we can change in the coming days and weeks. We are committed to keeping you updated as soon as we have more to share.

COVID-19 Precautions

We have implemented numerous precautions and measures within our facilities to enhance the safety of patients and staff during this unusual time. The safety of you and your loved ones is a top priority for us! Additional precautions may be implemented at any time when deemed necessary for patient health and safety.

Precautions that Protect our Patients

  • All staff members and visitors will be masked while in patient areas.
  • All patients are required to have a negative COVID test prior to all inpatient and residential admissions.
  • Inpatient and Residential patients will be required to wear a mask at all times, only to be removed when eating, sleeping, or engaging in hygiene activities. Patients may be required to wear masks at other times, for a variety of reasons, as directed by staff at our individual facilities.
  • Partial Hospitalization (PHP) patients receiving in-person care at our facilities will be required to wear a mask during treatment, with the exception of mealtimes.
  • Partial Hospitalization (PHP) patients receiving in-person care will be screened for symptoms of COVID-19 each time they enter a Veritas facility.


At the present time, recognizing the important role that loved ones play in the recovery of patients living with eating disorders, individual Veritas Collaborative facilities are beginning to resume visitation on a limited basis, adhering to guidelines that include masking and distancing.

  • Multiple precautions are in place to support in-person visiting, aimed at optimizing the protection of our patients and their loved ones, including:
    • Visitor symptom screening requirements
    • Visitor mask and hand hygiene requirements
    • Limitations on the number of visitors, duration of visits, and frequency of visits
    • Social distancing requirements
  • All in-person visitation is subject to change at any time due to the nature of the ongoing COVID pandemic.
  • In-person visitation schedules vary slightly at each facility, owing to individual and environmental differences.  Virtual visitation remains in place as well. Specific details and schedules can be provided by each facility.

Virtual Programs

  • Our Partial Hospitalization programming is offered virtually via telehealth, as well as in-person at all locations.
  • Our Intensive Outpatient programs are currently offered exclusively via telehealth.
  • Each of our facilities is working diligently to maintain safety as a top priority, and each have different variables related to space and schedules.

Telehealth Services

Our Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs are currently offered via telehealth, allowing individuals to access eating disorder care virtually. This removes barriers to care for those in remote areas and provides access to treatment for individuals needing additional support and structure during these uncertain times. In addition, we are now offering in-person Partial Hospitalization (PHP) at all locations. Our Patient Financial Services team will work with you to determine if your insurance provider covers these services.

Learn more

Online Resources

The COVID-19 pandemic has brought new levels of uncertainty, loss, and challenges into our daily lives. Understanding the need and/or desire for additional support, we have created a broad range of online resources for individuals, families & communities of support, and treatment professionals.

Learn more

Recovery Starts Here

If you have questions about anything - eating disorders, our programs, specific needs or concerns - or you'd like to schedule an initial phone assessment or a comprehensive in-person medical assessment, please give us a call or complete our contact form. Our admissions team is here to help.

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