At Veritas Collaborative, we’re committed to providing an honest and transparent payment process so that you can focus on what matters most—healing. We’re here to guide you through payment options. Call us at 1-888-364-5977 ext 1357 today.
Durham, NC – Eating Disorder Treatment Center for Children and Adolescents Veritas Collaborative PO Box 24017 Tampa, FL 33623
Durham, NC – Eating Disorder Treatment Center for Adults Veritas Collaborative PO Box 24077 Tampa, FL 33623
Charlotte, NC – Eating Disorder Treatment Center for Children, Adolescents, and Adults Veritas Collaborative PO Box 26089 Tampa, FL 33623
Atlanta, GA – Eating Disorder Treatment Center for Children, Adolescents, and Adults Veritas Collaborative PO Box 23387 Tampa, FL 33623
Charges for Veritas Collaborative services are posted at all offices.
Bring your insurance card with you to every appointment.
Co-payments are due at the time of service.
If you are going to miss an appointment, you must cancel 24 hours in advance or you will be billed for the appointment. Please note, insurance companies do not pay for missed visits and late cancellations—this fee is your responsibility.
We will submit claims to your insurance company for insurance reimbursement.
You must contact your insurance company to verify coverage for services at Veritas Collaborative. Use this insurance verification tool to help you verify this information.
If you are experiencing financial hardship and want to start or continue treatment, please call our admissions team at 1-855-875-5812. We’ll do our best to work with you to find a solution.
Accanto Health’s client accounts team is dedicated to answering any questions about your bill. Call us at 1-888-364-5977 ext 1357.
We know that seeking treatment for an eating disorder is often a difficult decision. We’re here to guide you through it. Starting with the first phone call, we’re committed to ensuring you get the expert, compassionate care you deserve.
A Relationship of Trust
When you begin the admissions process, you can expect to speak with a compassionate staff member who truly understands the complexities of eating disorders. We honor your trust in us and we keep everything that you share with us confidential.
Begin your recovery with us.
Step 1: Reach out
To speak with a member of our admissions team, call 612-402-3061 or complete our online form. We’re here for you—every day of the week. During our phone call, we’ll talk about your concerns, answer any questions you have, and schedule your eating disorder assessment.
Step 2: Eating disorder assessment
An eating disorder assessment allows us to understand your unique needs and tailor treatment to you. We’ll learn more about your relationship with food and your body, evaluate your symptoms, and offer a personalized recommendation for your care.
Step 3: Admission
Next you’ll be contacted by an Admissions Coordinator, who will guide you through the necessary medical, financial, and logistical details of admission so that you can begin care as soon as possible.
Given the current dramatic need for eating disorder treatment, you or your loved one may need to wait to begin programming. Waitlists vary by program, and you’ll learn of an opening through your regular contact with your Admissions Coordinator. Find resources to navigate a waiting period on our While You Wait page.
Note: Please see our COVID-19 policies for more information on what to expect.
If the treatment that’s right for you is not available right away, you may find yourself feeling frustrated, discouraged, or scared. That’s natural. We’re here to connect you with resources and support while you wait for care to begin.
Stay Connected
Eating disorders thrive in isolation. Maintain relationships with your community medical and mental health providers while you’re waiting for treatment at Veritas Collaborative.
Find Support
A variety of resources are available to support patients waiting for eating disorder treatment. Learn about free virtual support groups, helplines, and our With Me When app here.
Why is there a waitlist for some programs?
The pandemic has fueled a dramatic rise in eating disorders and demand for care. Consider these statistics illustrating the profound impact of the past few years on Americans with eating disorders:
62% of people with anorexia reported that eating disorder thoughts and behaviors increased during the early pandemic, and 30% of people with bulimia and binge eating disorder reported an increase in binge eating and urges (NCEED)
NEDA helpline calls increased by 40% in 2020
The National Alliance for Eating Disorders’ support group attendance increased by 82% and its referrals by 108% in 2020; these figures were even higher in 2021
Eating disorder providers have seen a 30–100% increase in treatment demand, including doubled call volumes and inquiries, increased illness acuity, and waitlists expanding from 1 week to 6–8 months in some parts of the nation
Learn more about the pandemic’s toll on people with eating disorders in the Eating Disorders Coalition’s letter to Admiral Rachel L. Levine, Assistant Secretary for Health for the U.S. Department of Health and Human Services.
COVID’s strain on people with eating disorders has also affected the communities supporting them. Eating disorder treatment organizations, like the entire mental healthcare system, are overwhelmed. Veritas and our sibling brand The Emily Program are actively engaged in expanding treatment access and support, but we are among the many organizations currently seeing waitlists for some programs.
How long will my wait be?
Program wait times vary by location. Your Admissions Coordinator—your primary point of contact after your eating disorder assessment—will notify you when there is an opening in the program recommended for you. You can expect regular communication from them until your treatment begins.
What can I do while I wait for treatment?
Stay connected
Please maintain your connections with your community-based providers while you wait to begin care, including any medical, mental health, nutrition, or psychiatry professionals.
By completing this Release of Information form, you can also allow these providers to share information with Veritas Collaborative. This communication between providers helps to inform care decisions and develop a treatment plan tailored to your needs.
Find support
We know that it is incredibly hard to wait for treatment. Although being on a waitlist does not mean that you do not deserve or need care, you may find yourself wondering if treatment is worth the wait. Connection and support are key during this time. Please check out the following resources to help you navigate the waiting period.
Free Virtual Support
Virtual Eating Disorder Support Groups
The National Alliance for Eating Disorders offers free virtual support groups led by licensed eating disorder clinicians. Among them are weekly Pro-Recovery Support Groups for adults affected by an eating disorder and Family and Friends Support Groups for loved ones.
Pro-Recovery Support Groups:
Tuesdays, 7pm ET
Thursdays, 7pm ET
Saturdays, 11am ET
LGBTQ+ Pro-Recovery Support Group: Wednesdays, 7pm ET
Call 1-800-937-2237 or text 800-931-2237 to connect with a helpline volunteer trained to provide the eating disorder support and information you need
If you are in a crisis and need help immediately, text “NEDA” to 741741 to connect with a trained volunteer at the Crisis Text Line. Crisis Text Line provides free, 24/7 support via text messages to individuals who are struggling with mental health, including eating disorders, and are experiencing crisis situations.
Visit the NEDA website for more information or to access online chat support.
ANAD Helpline (National Association of Anorexia Nervosa and Associated Disorders)
Call 1-888-375-7767 for support, encouragement, and more.
If you are in crisis, there are options available to help you cope. For confidential support available 24/7 for everyone in the United States, call or text 988 to connect with the 988 Suicide & Crisis Lifeline. Chat services are also available.
Please access the nearest Emergency Department or call 911 in case of a life-threatening medical or mental health emergency.
With Me When APP
Find inspiration, education, and encouragement wherever you go with the With Me When app.
With Me When was designed by eating disorder clinicians as a companion to treatment and recovery. The following features are at your fingertips:
Logs to track meals, behaviors, feelings, and goals
Tools to develop coping skills
Exercises to support mindfulness and relaxation
Insights to better understand eating disorders and the recovery process
With the ability to customize logs and more, you can tailor the With Me When experience so that it’s uniquely yours. If you’re a Veritas Collaborative patient, you can also complete your patient paperwork and receive appointment alerts through the app.
But not every beginning requires such a remarkable amount of courage. Our Admissions Team is here to help you through every step of the admissions process. From the moment you reach out, we will provide support, education, and guidance to ensure that you or your loved one receives the care needed—and that means the right level of care at the right time.
How it begins:
Our Admissions Process
Our simple admissions process begins with an eating disorder assessment. (We accept self-referrals and provider referrals from across the country and around the globe.) If you have questions about insurance coverage, refer to our Insurance resources.
To schedule an assessment, take a moment now to complete our simple online registration form or call our admissions team 7 days a week at 612-402-3061.
If you have questions about anything – eating disorders, our programs, insurance, or any other needs or concerns – or would like to schedule an initial phone assessment, please give us a call or complete our contact form. Our admissions team is here to help.
By clicking “Send” below, you are indicating that you understand and agree to these terms regarding the use of your information:
The information you submit on this form will be used internally for the purposes of processing and responding to your request. It may be routed internally in order to find the most appropriate member of staff to handle your request and your contact information will only be used to respond to your inquiry if you indicate permission to do so.
In addition, the information submitted may become a part of the patient’s permanent chart or treatment record at The Emily Program upon their utilization of The Emily Program services, and this information may be used in the planning of treatment and care provided to the patient. At the time the patient utilizes The Emily Program services, The Emily Program’s Notice of Privacy Practices and other HIPAA and information privacy and security policies will apply to the information submitted on this form and to any other information that The Emily Program maintains about the patient and the care provided to the patient.
