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1295 Bandana Boulevard West
Suite 310 & 210
St. Paul, MN 55108
P: 651-645-5323
F: 651-621-8490
Toll-Free: 1-888-364-5977



Payment for services.

At Veritas Collaborative, we’re committed to providing an honest and transparent payment process so that you can focus on what matters most—healing. We’re here to guide you through payment options. Call us at 1-888-364-5977 ext 1357 today.

An Overview of the Payment Process

  • You can pay online, in person, or by check:
    • RTP – Durham, NC – Eating Disorder Treatment Center for Children and Adolescents
      Veritas Collaborative
      PO Box 24017
      Tampa, FL 33623
    • Douglas – Durham, NC – Eating Disorder Treatment Center for Adults
      Veritas Collaborative
      PO Box 24077
      Tampa, FL 33623
    • Triangle – Durham, NC – Eating Disorder Treatment Center for Children, Adolescents, and Adults
      Veritas Collaborative
      PO Box 24017
      Tampa, FL 33623
    • Charlotte, NC – Eating Disorder Treatment Center for Children, Adolescents, and Adults
      Veritas Collaborative
      PO Box 26089
      Tampa, FL 33623
    • Atlanta, GA – Eating Disorder Treatment Center for Children, Adolescents, and Adults
      Veritas Collaborative
      PO Box 23387
      Tampa, FL 33623
  • Charges for Veritas Collaborative services are posted at all offices.
  • Bring your insurance card with you to every appointment.
  • Co-payments are due at the time of service.
  • If you are going to miss an appointment, you must cancel 24 hours in advance or you will be billed for the appointment. Please note, insurance companies do not pay for missed visits and late cancellations—this fee is your responsibility.
  • We will submit claims to your insurance company for insurance reimbursement.
  • You must contact your insurance company to verify coverage for services at Veritas Collaborative. Use this insurance verification tool to help you verify this information.
  • If you are experiencing financial hardship and want to start or continue treatment, please call our admissions team at 1-855-875-5812. We’ll do our best to work with you to find a solution.

Accanto Health’s client accounts team is dedicated to answering any questions about your bill. Call us at 1-888-364-5977 ext 1357.

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What To Expect

What To Expect

The right care for you.

We know that seeking treatment for an eating disorder is often a difficult decision. We’re here to guide you through it. Starting with the first phone call, we’re committed to ensuring you get the expert, compassionate care you deserve.

Woman smiling

A Relationship of Trust

When you begin the admissions process, you can expect to speak with a compassionate staff member who truly understands the complexities of eating disorders. We honor your trust in us and we keep everything that you share with us confidential.

Begin your recovery with us.

  • Step 1: Reach out

    To speak with a member of our admissions team, call 612-402-3061 or complete our online form. We’re here for you—every day of the week at our eating disorder treatment centers. During our phone call, we’ll talk about your concerns, answer any questions you have, and schedule your eating disorder assessment.

  • Step 2: Eating disorder assessment

    An eating disorder assessment allows us to understand your unique needs and tailor treatment to you. We’ll learn more about your relationship with food and your body, evaluate your symptoms, and offer a personalized recommendation for your care.

  • Step 3: Admission

    Next you’ll be contacted by an Admissions Coordinator, who will guide you through the necessary medical, financial, and logistical details of admission so that you can begin care as soon as possible.

    Given the current dramatic need for eating disorder treatment, you or your loved one may need to wait to begin programming. Waitlists vary by program, and you’ll learn of an opening through your regular contact with your Admissions Coordinator. Find resources to navigate a waiting period on our While You Wait page.

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While You Wait

While You Wait

Hold on to hope.

If the treatment that’s right for you is not available right away, you may find yourself feeling frustrated, discouraged, or scared. That’s natural. We’re here to connect you with resources and support while you wait for care to begin.

person on phone

Stay Connected

Eating disorders thrive in isolation. Maintain relationships with your community medical and mental health providers while you’re waiting for treatment at Veritas Collaborative.

Find Support

A variety of resources are available to support patients waiting for eating disorder treatment. Learn about free virtual support groups, helplines, and our With Me When app here.

Why is there a waitlist for some programs?

The pandemic has fueled a dramatic rise in eating disorders and demand for care. Consider these statistics illustrating the profound impact of the past few years on Americans with eating disorders:

  • 62% of people with anorexia reported that eating disorder thoughts and behaviors increased during the early pandemic, and 30% of people with bulimia and binge eating disorder reported an increase in binge eating and urges (NCEED)
  • NEDA helpline calls increased by 40% in 2020
  • The National Alliance for Eating Disorders’ support group attendance increased by 82% and its referrals by 108% in 2020; these figures were even higher in 2021
  • Eating disorder providers have seen a 30–100% increase in treatment demand, including doubled call volumes and inquiries, increased illness acuity, and waitlists expanding from 1 week to 6–8 months in some parts of the nation

COVID’s strain on people with eating disorders has also affected the communities supporting them. Eating disorder treatment organizations, like the entire mental healthcare system, are overwhelmed. Veritas and our sibling brand The Emily Program are actively engaged in expanding treatment access and support, but we are among the many organizations currently seeing waitlists for some programs.

How long will my wait be?

Program wait times vary by location. Your Admissions Coordinator—your primary point of contact after your eating disorder assessment—will notify you when there is an opening in the program recommended for you. You can expect regular communication from them until your treatment begins.

What can I do while I wait for treatment?

Stay connected

Please maintain your connections with your community-based providers while you wait to begin care, including any medical, mental health, nutrition, or psychiatry professionals. 

By completing this Release of Information form, you can also allow these providers to share information with Veritas Collaborative. This communication between providers helps to inform care decisions and develop a treatment plan tailored to your needs. 

Learn about our eating disorder treatment centers.

Find support

We know that it is incredibly hard to wait for treatment. Although being on a waitlist does not mean that you do not deserve or need care, you may find yourself wondering if treatment is worth the wait. Connection and support are key during this time. Please check out the following resources to help you navigate the waiting period.

Free Virtual Support

Eating Disorder Helplines

ANAD Helpline (National Association of Anorexia Nervosa and Associated Disorders)

988 Suicide & Crisis Lifeline

  • If you are in crisis, there are options available to help you cope. For confidential support available 24/7 for everyone in the United States, call or text 988 to connect with the 988 Suicide & Crisis Lifeline. Chat services are also available.
  • Visit the 988 Suicide & Crisis Lifeline website for more information or to access chat support.

Please access the nearest Emergency Department or call 911 in case of a life-threatening medical or mental health emergency.

With Me When App

With Me When logo

Find inspiration, education, and encouragement wherever you go with the With Me When app.

With Me When was designed by eating disorder clinicians as a companion to treatment and recovery. The following features are at your fingertips:

  • Logs to track meals, behaviors, feelings, and goals
  • Tools to develop coping skills
  • Exercises to support mindfulness and relaxation
  • Insights to better understand eating disorders and the recovery process

With the ability to customize logs and more, you can tailor the With Me When experience so that it’s uniquely yours. If you’re a Veritas Collaborative patient, you can also complete your patient paperwork and receive appointment alerts through the app.

  • Get It On Google Play

    Get It On Google Play

  • Download on the Apple App store

    Download on the Apple App store

Access the web version of With Me When here.

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Get Started

Get Started

Every journey begins with a single step.

But not every beginning requires such a remarkable amount of courage. Our Admissions Team is here to help you through every step of the admissions process. From the moment you reach out, we will provide support, education, and guidance to ensure that you or your loved one receives the care needed—and that means the right level of care at the right time.

Our eating disorder treatment centers can be a place to heal and form new associations with food and your body.

Two people discussing treatment

How it begins:

Our Admissions Process

Our simple admissions process begins with an eating disorder assessment. (We accept self-referrals and provider referrals from across the country and around the globe.) If you have questions about insurance coverage, refer to our Insurance resources.

To schedule an assessment, take a moment now to complete our simple online registration form or call our admissions team 7 days a week at 612-402-3061.

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